Hey so I’ve been having this issue where the Ticketmaster website (no matter which country) does not work on Firefox… It just shows that message in the image.
I’ve tried disabling my VPN, uBlockOrigin, Privacy Badger, Firefox’s Enhanced Tracking Protection, but no avail. I had to use G**gl* Chr*m* the other day to buy a ticket. Weird enough, I just tried using Firefox in my work laptop and the site worked without issues, even with uBlockOrigin and Privacy Badger enabled.
Any tips that might solve this without resetting my whole browser to default settings? Thanks!
Please report all such issues to webcompat.com
Didn’t know about this website. Thanks!
Although, does it really count as compatibility issue? Since it worked on Firefox on my work laptop but not on my personal laptop, I thought of it more as a browser configuration or settings issue
Yeah it’s not a compatibility issue. They don’t like that you won’t let them track you, so they’re not letting you use the site.
I missed that part about Firefox at work working. Then yes, it is less likely compatibility issue. Needs debugging.
If you already tried disabling all addons (and then cleaning website data + refreshing page with ctrl+shift+r), it could be some setting in browser.
If you go to about:config (type, not copy-paste) in browser, it will open many configuration flags. Flags with bold font have non-default value. If flag description sounds like it could be related, try resetting it.
As a last resort you may try Firefox Beta or Nightly :)
Thanks for the pointers!
For now, changing the user-agent as suggested in another comment did the trick. Later I will try to debug with your steps and see if I can track down the root cause.
If changing user-agent worked (all it does is changing reported browser and version used to the website when loading, it’s a header in http request), then it’s not a problem with the browser.
Since they are mentioning bots, this is probably what changed. Some combination of IP address, user-agent and whatever else they have access to triggered anti-bot protection. I would assume ticket-selling website this big fights bots on daily basis, you just happened to be collateral :)
Wow! Ticketmaster pretending to care about scalpers consists of … blocking Firefox? No wonder ticket sales are such a shitshow.
They won’t let valid, human customers access their own tickets through Firefox, but they’ll gladly resell scalped tickets themselves.
Have you tried to change your user-agent?
You can do it with Chameleon.
Wow, Chameleon worked perfectly!! I put ticketmaster.com in the whitelist, profile with Chrome, and boom, it loaded. I tried re-enabling uBlockOrigin and Privacy Badger and still works.
Troubleshooting mode didn’t work so it’s very weird, I don’t know what kind of checks this website is making. Anyways thanks for the help!
Huh, another site that is intentionally designed to blacklist Firefox? If so I wonder what’s in it for Ticketmaster. Seems to me as a company driven by sales, you’d want every avenue possible available to make those sales, including all major internet browsers.
Edit: I wonder if it’s worth sending Ticketmaster a support request over it. If it’s not intentional it may just be a bug that could be resolved.
It works on OPs work laptop, also on ff. So it’s more likely that some combination of parameters which include the browser triggered their anti-bot protection, perhaps due to actual botting activity from a source with similar parameters.
I don’t think so. I think they won’t let you log in with Firefox and ublock origin because they want to load their bullshit tracking script, which that combination blocks.
I’ve run into this before, it just seems like some sites view non-chrome browsers as bots.
So they really are just straight-up blocking Firefox? That should be illegal. I have never been able to access my own tickets that I purchased using the default browser on my phone (Firefox). I always have to use a browser I don’t like and don’t trust (Chrome).
How did you install that on your phone? I tried just now, but it’s a desktop plugin and there’s no phone equivalent.
Also, you can try to launch it in troubleshooting mode. It disables extensions and custom settings.
When I’m in this situation I use a fresh (disposable) profile, it’s usually third party cookies or trackers.
Like they say perhaps it’s a feature and not a bug. Now you are free from Ticketmaster and their greedy, soulsucking business practices.
As someone who works at a venue with an exclusive arrangement with them, unfortunately being free of them means not going to any shows. They have an absolute stranglehold on the industry, at least in North America, and it would bring me significant joy to see them destroyed. They are no better to work with internally than they are externally.
A few years ago I noticed some compatibility differences between my personal machine and my work laptop. My work machine was required to have Firefox ESR. Maybe you’ll have better luck with ESR?
For any specific unresolvable compatibility issues, I usually use Ungoogled Chromium.
Did you try to change your user-agent?
You can do it with Chameleon.
Just a heads up for next time - you can download Chromium, the open source version without google APIs, as a better replacement.
