I used to work in a 3rd line tech support. Whenever we got escalations from tier 2 I’d read their notes and then start from the beginning. More often than not they would say they have checked something and not found the fault when indeed that was the fault.
I used to work in a 3rd line tech support. Whenever we got escalations from tier 2 I’d read their notes and then start from the beginning. More often than not they would say they have checked something and not found the fault when indeed that was the fault.