There are several reasons why Mastodon doesn’t work for normal people, but the biggest one is, honestly, Mastodon users. People have shown themselves to be rather inventive in the face of technical limitations, or they’re willing to put up with toxic people for the sake of a great user experience, but you need the people who show up in the space to not experience both negatives.

A lot of Mastodon’s UX is really frustrating, in large part because Mastodon tries to disguise the fact that everyone’s using different websites. People would be a lot more forgiving of the jankiness of federation if they truly understood that what they’re doing is the equivalent of talking to Facebook users from Twitter. But the UI of Mastodon, the language of Mastodon, the layout of Mastodon, the features of Mastodon, and even the ‘marketing’ of Mastodon all try to make it look like the @website.com at the end of everyone’s name is just some frilly flair.

Lemmy has some similar issues, frankly, though not nearly as bad. And Lemmy is a space where I think we will see the idea of talking to people across different websites will really be treated as more core to the culture of the space, because Lemmy isn’t really going out of its way to hide the nature of the space as much as Mastodon is.

Still, I wish the hosting websites were treated as first-class citizens by Lemmy itself, rather than as just the url the ‘communities’ are taking up space on.