It’s been some years that I am not able to log in to my Google account, because I stopped using it for a very long time any Google product, and now even providing my password, they say they can not know if it is me or now…

They send me to this support page which seems like I have lost my account with all the data and stuff I had from when I was younger…

I don’t think this is normal or ethic to do (I know Google has been never ethic), but this makes me so angry because I never wanted to lose all that data…

Do they basically know every people networks? And if you don’t let them know… you lose access to Google? … 😠

  • xvlc@feddit.deEnglish
    3·
    1 year ago

    You can request a copy of your data according to Art. 15 of the GDPR. If they reject this, escalate to your local data protection authority. This way, you could gain access to the data even if Google tries to block you.

    … well, theoretically, at least.

    • DigitalDilemma@lemmy.ml
      2·
      1 year ago

      Two points here:

      1. If they still have OPs data. It’s entirely possible Google is using this technique as a blind because they’ve just expired the account. There are big headlines for “Google deleted my data”, and much smaller ones for “I couldn’t log into my Google account because I lost my phone”

      2, To make a SAR (Subject Access Request), which is what you’re referring to - you need to be able to prove your identity beyond reasonable doubt. Google would obviously refuse that if you can’t log into your account. It would actually be illegal for them to provide that data without such proof, which is why you need to log in to access the Google Takeout features that provide most or all the data a SAR would include.