Unfortunately, I don’t think it is. I used to use knock-off toner, but after a firmware update, the printer would no longer recognize those cartridges. Luckily, I had bought them on Amazon, so I just explained the problem to customer service and got a full refund. I still love the printer though.

I’m sure even internally their message is that they want to ensure the best customer experience while also protecting their revenue.

Now if ensuring the best customer experience HURT revenue, things get interesting. And by interesting I mean enshittified.